Frequently asked questions

We have grouped the most frequently asked questions for
you. However, should you have a question that does not appear in the list, please contact us and we will answer it for you.

Customer service >
Can I peruse a catalogue of your merchandise on your Web site?

No, this service is not currently offered.

I'm looking for a precise item or size in a L'Aubainerie store. How can I find it?

You can call 514 493-4646, extension 300, or send an email to info@aubainerie.com. Mention the style, colour and size number, and describe the item of clothing summarily so we can help you with more speed.

How may I find out which stores offer a home accessory department?

Check with the L’Aubainerie store nearest you to find out what items it offers.

Can I order online?

No, this service is not currently offered.

May I purchase L'Aubainerie gift cards?

All L'Aubainerie locations offer gift cards. Find the one nearest you here.

Can I get delivery for items bought in store or by phone?

No, this service is not currently offered.

What is L'Aubainerie's policy for merchandise returns and exchanges?

L’Aubainerie will be happy to exchange or reimburse any item that has not been worn or used within 30 days of its purchase at L’Aubainerie or L’Aubainerie Concept Mode stores, upon presentation of your sales receipt. For purchases made at L’Aubainerie Entrepôt, however, exchanges or reimbursements are only offered within 7 days of the date of purchase.

I'd like to offer an item from L'Aubainerie as a gift. Can I get a gift receipt when I purchase it, in case it doesn't suit the person I'm giving it to?

Yes: request such a receipt, and we’ll give it to you so the person can come and make her choice in our store.

Do you offer a layaway service?

We offer this service at all L’Aubainerie and L’Aubainerie Concept Mode locations. Layaway, however, does not apply to liquidation items (red labels). Please note that L’Aubainerie Entrepôt locations do not offer lay-away services.

Are there restrictions regarding returning merchandise?

We take back all new merchandise, no matter in which store it was purchased. However, please note that items purchased at L’Aubainerie Entrepôt stores cannot be returned or exchanged at a L’Aubainerie or L’Aubainerie Concept Mode store, nor can an item purchased at L’Aubainerie or L’Aubainerie Concept Mode be returned or exchanged at a L’Aubainerie Entrepôt store.